At floormats.pk, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange a product. Please read our return policy carefully to understand the guidelines and procedures for returning items.
Eligibility for Returns:
- You may be eligible for a return if you received a defective or damaged product, or if you received the wrong item.
- Returns are accepted within 7 days from the date of delivery.
- Custom-made or personalized mats are not eligible for return, unless they are defective or damaged.
- To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us via phone at +92 306 4544994 or email at firstname.lastname@example.org.
- Provide your order number, a detailed description of the issue, and any supporting evidence (such as photos) of the defect or damage.
- Our customer service team will review your request and provide further instructions on how to proceed with the return.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- All tags, labels, and accessories must be intact and included with the return.
- We recommend using a trackable shipping method to return the item to ensure its safe arrival.
Refund or Exchange:
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.
- If approved, you may choose to receive a refund or exchange for the same or a similar product of equal value.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to our error.
Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us immediately. We may request additional information or evidence to process your claim.
- In such cases, we will provide a prepaid shipping label for the return and arrange for a replacement or refund, depending on your preference.
- Certain items are non-returnable, including custom-made or personalized mats, unless they are defective or damaged.
- Clearance or sale items are also non-returnable.
Please note that this Return Policy is subject to change without prior notice. We encourage you to review this policy whenever you make a purchase from floormats.pk.